SERCO operates and manages the workforce center systems for Workforce Solutions of Coastal Bend and Workforce Solutions Upper Rio Grande in Texas. SERCO implements the following programs on behalf of the Boards:
Labor exchange services are provided in person to employers, job seekers, and youth (who are eligible to work in the United States) through the Workforce Centers, Center satellites, and partner locations. Job postings by employers and job referrals are available for job seekers via Work in Texas.com which is the state’s jobs database. The bulk of these free services are offered by the State of Texas Employment Services staff to the general public. This means that customers do not have to meet any eligibility criteria to receive the basic job services, attend most workshops, or to use the computers and other business equipment and software in the Resource Rooms. Job postings and employee recruitment by employers, and job search and referrals by job seekers can be conducted online.
The Business Services Unit (BSU) is composed of Account Executives in Upper Rio Grande and Business Services Representatives in Coastal Bend. They work directly with employers to help meet their workforce needs by providing services such as the following
Intensive and training services are available for individuals who meet the following criteria
Some of the services offered are: testing, evaluation and assessment, job referrals, workshops, supportive services such as child care, and training such as occupational, GED, basic skills, ESL, and short-term training leading to industry or employer certification.
The target is workers who can document they have been laid off through no fault of their own. They must also comply with the first three criteria noted above for the WIA Adult Program. Some of the services offered are: testing, evaluation and assessment, job referrals, workshops, supportive services such as child care, and re-training
SERCO has been operating award-winning youth development programs in Texas since 2004. The eligibility criteria is basically the same as for the WIA adult program, except this program is for youth from 14-21 years of age who have a documentable barrier such as basic skills deficiency. SERCO has initiated innovations such as the Foster Youth conferences, Project LEARN, and the current RISE UP Youth Initiative.
SERCO implements this program in both Board areas. The program offers employers monetary incentives of up to $2,000 for hiring qualified out-of-work Texans. The program is funded by the Texas Legislature and targets first-time unemployed insurance claimants who previously earned less than $15 per hour
I want to welcome you to the new SERCO of Texas, Inc. website.
You will find valuable information if you are an employer, job seeker, or youth. Please follow the easy steps to navigate through the website. If you are already part of the SER Family, now you can keep up with Texas. One of the features that is still being finalized is the Staff Resources section where SERCO staff will be able to access policies and procedures, guidelines, HR and payroll information, and much more private information and data to make the job easier.
I want to commend the SERCO of Texas management and staff for their great performance record. Last year the Coastal Bend Workforce Development Board was ranked number one in the Choices program among mid-size Boards in Texas and earned an incentive check for $50,000 for the Board. This year the overall performance in Coastal Bend ranks among the top in the state. SERCO won the one stop contract with the Upper Rio Grande Workforce Development Board in October 2011, and the performance is already ranked number one among large Boards in the State of Texas.
Finally, I want to congratulate Ms. Nickie G. Valdez, SERCO Vice President, and all of the SERCO staff for being awarded another five-year contract for management of the Coastal Bend workforce center system.
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