SERCO a people business

mission and vision history current contracts board of directors

mission and vision

history

SERCO, Inc. was formed in 1989 for the sole purpose of managing and operating high performing One-Stop career centers throughout the country. SERCO of Texas, Inc. was registered as a for-profit entity to manage contracts in Texas and the Southwest. SERCO of Texas won its first contract in 2003. It is a wholly-owned subsidiary of SER Metro Detroit, a non-profit corporation. Since 2003, SERCO has been successful in managing workforce center systems for the following Workforce Development Boards in Texas: Tarrant County, South Plains, Brazos Valley, Upper Rio Grande, and Coastal Bend. The budgets totaled over $150 million. SERCO has led Tarrant County, South Plains, Upper Rio Grande, and Coastal Bend to top-ranking performances

current contracts

SERCO is currently managing the following contracts:

Workforce Solutions of Coastal Bend—One stop services for the Coastal Bend region which includes fifteen (15) counties in South Texas
Workforce Solutions Upper Rio Grande—One stop services for six (6) counties in El Paso and Northwest Texas
Corpus Christi Youth Development program— services to approximately 900 youth in Corpus Christi, Texas.

Board of Directors

SERCO is guided by a Board of Directors that provides policy direction and leadership. The Board sets policies which are then implemented by SERCO staff through procedures and action plans. The Program Committee meets quarterly and reviews planned versus actual accomplishments and addresses deficiencies as necessary. The Finance Committee also meets on a quarterly basis to review contracted planned versus actual expenditures and approve financial reports and/or modifications if required. The committee chairs report to the SERCO Board of Directors at quarterly meetings. The SERCO Vice-President keeps funding entities informed of regularly-scheduled board meetings. The SERCO Board of Directors includes the following officers and members

POSITION	NAME
CHAIRPERSON	Ms. Eva Garza-Dewaelsche, President/CEO, SERCO, Inc.
VICE CHAIR	Ms. Nickie G. Valdez, Vice President, SERCO of Texas
TREASURER	Mr. Agoberto Benavides, Allstate Insurance Company
SECRETARY	Ms. Manuela Zarate, Vice President, SERCO, Inc.
BOARD MEMBER	Mr. Manuel Vega, Vice President of Finance/CFO, SERCO, Inc.
BOARD MEMBER	Mr. Jose Longoria, Governmental Affairs, Pepsico
BOARD MEMBER	Mr. Frank Casillas, Secretary SER National and ex-Assistant Secretary of U.S. Department of Labor for Employment
BOARD MEMBER	Mr. Frank J. Kross, Chairman PFS Financial, LLC
BOARD MEMBER	Ms. Laura Shelby, Vice President/CFO, Hispanic Housing Development Corporation

I want to welcome you to the new SERCO of Texas, Inc. website.

You will find valuable information if you are an employer, job seeker, or youth. Please follow the easy steps to navigate through the website. If you are already part of the SER Family, now you can keep up with Texas. One of the features that is still being finalized is the Staff Resources section where SERCO staff will be able to access policies and procedures, guidelines, HR and payroll information, and much more private information and data to make the job easier.

I want to commend the SERCO of Texas management and staff for their great performance record. Last year the Coastal Bend Workforce Development Board was ranked number one in the Choices program among mid-size Boards in Texas and earned an incentive check for $50,000 for the Board. This year the overall performance in Coastal Bend ranks among the top in the state. SERCO won the one stop contract with the Upper Rio Grande Workforce Development Board in October 2011, and the performance is already ranked number one among large Boards in the State of Texas.

Finally, I want to congratulate Ms. Nickie G. Valdez, SERCO Vice President, and all of the SERCO staff for being awarded another five-year contract for management of the Coastal Bend workforce center system.